As Pera Palace Hotel we are committed to protecting the privacy of our users and customers.
HOTEL BOOKING PROCESS
In the context of the hotel booking process – whether this takes place online on one of our brand websites, through an online booking channel, via a travel agent, through our call center or directly at the hotel – we process your Personal Data for the purpose of (i) enabling you to reserve a room in the hotel of your choice; (ii) verifying the availability of the hotel and to administer the booking; (iii) sending you a booking confirmation; and (iv) sending you non-commercial pre-arrival emails. You may unsubscribe from pre-arrival emails at any time by clicking on the unsubscribe link in the emails sent to you.
SERVICE EMAILS ANALYTICS
In the context of service emails, which includes guest satisfaction survey emails and any non-commercial pre-arrival emails concerning your booking, we may process and collect your Personal Data, and notably whether you have opened and actioned a service email, for analytical purposes in order to measure the click-through rate and improve the content of our service emails. You may unsubscribe from our service emails at any time by clicking on the unsubscribe link in the service emails sent to you.
HOTEL CHECK-IN AND CHECK-OUT
When staying at the our hotel, we will collect and process your Personal Data for the purposes of (i) registering your arrival and departure at the hotel; (ii) assigning you a key card to your room; (iii) obtaining a credit card guarantee or hotel deposit to ensure payment of your stay; (iv) managing (and archiving) your hotel registration card; (v) creating or updating your profile in our hotel management system; (vi) assessing your eligibility for a room upgrade and managing this if applicable; (vii) managing payment of your stay; (viii) establishing, printing or sending an invoice for your stay; and (ix) paying a commission to your travel agent (if applicable).
In the event you have booked a room in our hotel but do not show up – without cancelling – on the date of arrival communicated, we will process your Personal Data for the purposes of (i) cancelling your stay and any other reservation you may have made; and (ii) managing, processing and settling any outstanding payment that may be due.
When you stay in our hotel, we endeavor to make your stay as pleasant as possible. This requires processing your Personal Data for the purposes of providing specific services during your hotel stay. These services include (i) housekeeping and maintenance; (ii) returning lost or forgotten items to you; and/or (iii) managing your and your co-guests’ preferences, such as dietary requirements and pillow preferences, in order to provide you with a better service during your stay with us.
HOTEL GUEST ADDITIONAL SERVICES AND FACILITIES
In our hotel you can benefit from additional services and facilities, such as breakfast, room service, minibar, pool, restaurants and bars, spa treatments, laundry services, parking, taxi requests, free Wi-Fi, etc. In the event you make use of additional services or facilities at one of our hotels, your Personal Data may be processed to (i) manage the booking and use of such additional hotel services and/or facilities; (ii) administer any advance bookings of additional services and/or facilities to your file; (iii) personalize returning guests’ arrival to the hotel and the choice of room amenities and room features; and (iv) manage the expenses incurred for such additional services and/or facilities.
Your private information and data can only be used for the aforementioned purposes, and during the legal proceedings based on a court decree or the legal proceedings.
NEWSLETTERS AND MARKETING COMMUNICATIONS
If you have explicitly consented to receive our newsletters or marketing communications, we may, from time to time, contact you with information about our services and latest offers and process your Personal Data for this purpose.
If you no longer want to receive our newsletters or marketing communications, please let us know by sending us an email at firstname.lastname@example.org. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails sent to you.
NEWSLETTERS AND MARKETING COMMUNICATIONS ANALYTICS
In the context of our newsletters and marketing communications, we may also process and collect your Personal Data, and notably whether you have opened and interacted with one of our communications, for analytical purposes in order to measure the click-through rate and improve the content of our newsletters and marketing communications.
COLLECTION OF OTHER NON-PRIVATE USER INFORMATION
We do collects the features such as user intensity, pages visited, hit rates during the visitor’ navigation in our website on automatic and unanimous basis. Such data is only used for determining the hit rate of different pages and sections without any connection with the private information of the visitors. Similarly, where the cookie technology, which identifies how and which pages are visited, is used; this usage only serves the purpose of determining the hit rates of different chapters of the website on statistical basis, and this is not a personalized application. The purpose of using this technology is to make the content of the more frequently visited pages more easily accessible to the users from the first moment of their visit.
A cookie is a small file that asks your permission to be placed on your computer’s hard drive. Once you agree, this file is added. The cookie helps analyze web traffic or lets you know when you visited a particular site.Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purpose and then the data is removed from the system.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website, however.
THIRD PARTY WEB SITES
AMENDMENTS TO OUR POLICY
A visitor of PERA PALACE HOTEL’s website(s) is deemed to have agreed with all of these conditions.